Training on most products is fully transportable and can
be given at your corporate headquarters, onsite or other venue. We have a
training facility at Ascot which will be available from September 2003. Training
machines can be supplied subject to availability.
Products Covered:
Most training courses are 'off the shelf' but can be
adapted for specific requirements. New courses are constantly in development,
please e-mail for availability. Listed below are a sample of some of the courses
currently available.
|
Course |
Duration |
Pre Req's |
Contents |
3745/3746-900 Communications Controllers.
Concepts and Repair |
4 Days |
Basic engineering skills and preferably some knowledge of IBM topology. |
Overview of IBM comms development and architecture. Explanation of
functional components of the 3745 and 3746-900 Models. Transmission, CCU and
power subsystem operations including diagnostics, service tools and error
interpretation available through the use of the support processor.
Concurrent maintenance and subsequent replacement of failing elements using
IBM MAP's. Functional microcode maintenance. |
RS6000 Level 1
Maintenance and Repair |
4 Days |
Basic engineering skills and preferably some knowledge of IBM topology. |
Introduction to RISC processors and RS6000 architecture. Adapters and
configurations. AIX command and SMIT usage. Working with the logical volume
manager. Serial Storage Adapters and external SSA disks. Repairing damaged
RAID subsystems. Diagnostics and error log interpretation. Restoring a
bootable image from tape. |
RS6000 Level 2
Hardware Support |
2 Days |
RS6000 Level 1 |
Configuring and using remote dial-up support. AIX Administration utilities.
APAR management and firmware updates. Network configuration and
troubleshooting. Protecting customer data when performing hardware
replacement. Identifying 'bottle necks' in system performance. |
SP2
Maintenance and Repair |
4 Days |
RS6000 Level 1 |
Concepts of parallel processing. SPx usage in the commercial and scientific
workplace. Installing an SPx system. Isolation of failing areas through use
of Perspectives and command line operations. Locating and replacing failing
components in Nodes and Control Workstations. Backing up and restoring the
CWS. Explanation of PSSP software and validating/restarting deamons for
hardware monitoring. |
CMOS Level 1
Maintenance and Repair |
4 Days |
Basic engineering skills and preferably some knowledge of IBM topology. |
Understand the Maintenance Strategy. Use the Hardware
Management Console. Identify and locate the major
FRU components. Perform all Checkout Tests. Diagnose I/O Channel errors.
Remove and Replace FRUs. Utilize Hot Plugging philosophy. Be able to install
a 9672. Load the starter IOCDS. Build Reset,
Image, and Load profiles. Restore the HMC and SE microcode.
Perform a manual Microcode change. Be able to perform basic
reconfiguration tasks. |
3494 Level 1
Non VTS Library
Maintenance and Repair |
4 Days |
Basic engineering skills and preferably some knowledge of IBM topology. |
Overview of the 3494 tape library. Identifying elements/frames of library
configuration. Installing a 3494 library. Teaching new library configuration
through the service processor. Running diagnostics and interpreting the
error log. Using the library database utilities. Concurrent maintenance and
diagnostics on tape drives and control units. Exercising the tape library
through a host system. |
3494 Level 2
VTS Library
Maintenance and Support |
2 Days |
3494 Level 1
RS6000 Level 1 |
Functional overview of the 3494 -B18 virtual tape server. Installing and
teaching a VTS onto an existing library. Running diagnostics and
interpreting the error log. Replacing failing elements on the VTS
controller. Concurrent maintenance on the storage array. Installing or
updating functional code on the VTS controller. |
Shark Level 1
Maintenance and Repair |
3 Days |
RS6000 Level 1 |
Overview of Enterprise Storage Server. Locations and functional elements.
Using the service console. Using the ESSNet console. Micrcode install and
update. Diagnostics and error log interpretation. Replacement of resources
in concurrent mode. Dedicated maintenance functions. |
AS400 Level 1
Maintenance and Repair |
4 Days |
Basic engineering skills and preferably some knowledge of IBM topology. |
Introduction to CISC and RISC AS400 systems. SPD/PCI Adapters and
configurations. Basic OS400 command and menu usage. Working
with dedicated and system service tools (DST/SST).
Repairing damaged RAID subsystems using concurrent maintenance.. Diagnostics
and error log interpretation.SLIC and FULIC microcode
functions. |
AS400 Level 2
Hardware Support |
2 Days |
AS400 Level 1 |
OS400 Installation and maintenance. Restoring OS400 from a savsys image.
Configuring, maintaining and repairing network controllers. Adding hardware
and configuring device descriptors (DEVD).
Processor card replacement. Applying Program Temporary Fixes (PTF's and
CUMPAK's). Load source replacement and mirroring. |
